Bad idea = bad Ikea

I am never going to shop at Ikea EVEr again. After this experience, I am pretty sure shopping for cheap/ugly furniture cant get any worse. Well, it all started when Matt and I decided to spend our friday night perusing the gigantic show-room at the new store in West Chester. It's pretty big so it takes a while to look at all the things they have on display-- and on the surface it seemed like a good way to spend a Friday and possibly find something for Matt's house.

Well the first thing he spotted (and later we found out the only thing) was exactly what he wanted to buy! A cheap futon that he can use for RIGHT NOW until he starts acquiring more furniture and getting nicer stuff. He will eventually move that up to the office, and maybe even use it as a spare bed for guests. Since matt didnt have the truck, and assumed it wouldnt fit in the car, we went back up to ikea the following day since he needed to pack stuff up (a recliner, and other large items) and use his parents truck for the afternoon. We proceed to find it again in the massive store showroom, write down the aisle and bin number, and then search for it in the bottom floor warehouse by the checkout. Well, it was all labeled in sweedish- fluffenfargen, flaffargen, biddinge... come on people!!! SO we pick out the isle and find the mattress, mattress cover and frame. It all looked the same so we are just hoping we grabbed the correct stuff.

Well, we didn't.

We get back to his house (30+ miles away) assemble it (about an hour later) and realize it looks funny. So, we drive back to the store, find a helper person, and realize we have the wrong frame!!!! So pissed are we, we don't have the original frame with us, so we have to come back yet again!!

We buy the correct frame, bring it back to his house, assemble the new one, disassemble the wrong one, and realize now we have the wrong mattress!!!! After speaking with customer service, fiddling with this mattress, we attempt to bring it back and hopefully get some sort of discount for our trouble. When we get there, we are speaking with the customer service lady explaining that everything was marked wrong, this our third time here, we have the wrong mattress, we already bought the frame, we dont have the mattress with us, and the incorrect parts equals $270 instead of $249 like it should be on the sale in the entrance. So we are up there stating our case for some sort of deeeep discount and....

we forgot the first reciept. We are screwed/

and.

THEY DONT EVEN HAVE A CUSTOMER SERVICE DESK!!! We had to type our complaint in a little kiosk.!!!! Fuming is where were are.

and will never go back.